Covid-19 Shipping Statement (Lockdown 2)

Posted by PR on
Covid-19 Shipping Statement (Lockdown 2)

UK Lockdown 2 - 5th November 2020

As courier services continue unhindered by 'Lockdown 2' we are continuing to ship orders in the run up to Christmas. We are carefully selecting the appropriate courier for your delivery to try and reduce any delays in shipping. However, with this in mind we would ask you allow plenty of time for anything that may be a Christmas gift. We are truly thankful for your continued support and kind messages during these difficult times.

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5th July 2020 

Thank you all for your continued support during these difficult times. As an online only business we continue to trade under the current Covid-19 restrictions and with additional protection measures put into place to protect our staff, customers and courier services.

Orders

Country and region specific details for shipments are below. 

UK orders continue to be shipped as normal with the following exceptions. Our smaller parcels delivered by Royal Mail may take a little longer than usual. As of 13th June, most Saturday deliveries have again resumed as normal. Larger parcels continue to be delivered by DPD or ParcelForce and will be signed for by the driver after asking the receivers name. A photo of the delivery may also be taken instead of a signature. Our couriers use GPS enabled delivery scanners so rest assured your parcel will still be tracked. 

European orders from countries in Western Europe continue to be shipped with some delays with local couriers. A limited number of European countries are not accepting international parcels. Orders from these countries (listed as suspended with Royal Mail) will be refunded. The suspended countries can be found on the Royal Mail website here

North America orders for small parts under 2kg are still being shipped and processed, however, there are delays at customs. We advise you to try and source products locally wherever possible.

South America, Asia & Australasia please contact use before ordering so that we can check the courier services available on a country by country basis.

Warranty item and Returns

We continue to process returns and warranty items, however, there may be an additional 48 hour delay after receipt of your parcel before it is processed to reduce the likelihood of contamination.

Customer Repairs

To protect our staff we have suspended our paid repair services until further notice.


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