Orders & Deliveries - Coronavirus Statement

Posted by Adrian Hales on
Orders & Deliveries - Coronavirus Statement

7th April 2020

Thank you to our customers that have continued to support us during these difficult times. At the moment we are allowed to continue trading under the UK Coronavirus restrictions and will do so with the additional protection measures we have put into place to protect our staff, customers and courier services.

Orders

Country and region specific details for shipments are below. 

UK orders sent by Royal Mail, ParcelForce and DPD continue to be delivered, however, parcels will be signed for by the driver after asking the receivers name. Our selected couriers use GPS delivery scanners so rest assured your parcel will still be tracked. 

European orders from countries in Western Europe continue to be shipped with some delays with local couriers. Some Eastern European countries are now unable to accept parcels. Orders from these countries (listed as suspended with Royal Mail) will be refunded. The suspended countries can be found on the Royal Mail website here

North America orders for small parts under 2kg are still being shipped and processed. We advise you to try and source products locally wherever possible.

South America, Asia & Australasia please contact use before ordering so that we can check the courier services available on a country by country basis.

Warranty item and Returns

We continue to process returns and warranty items, however, there may be an additional 48 hour delay after receipt of your parcel before it is processed to reduce the likelihood of contamination.

Customer Repairs

To protect our staff we have suspended our paid repair services until further notice.


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